Frequently Asked Questions

What Do Chemical Treatments Like Scotchguard or Mothproofing Do To Rugs?

Harsh chemicals and synthetic rug treatments are not good for natural fibers. Scotchguard is terrible for your rug as it can trap stains deep in the fibers, making it difficult or impossible to clean.

Sunlight, vacuuming, and cleanliness prevent moths. Mothproofing leaves behind a residue that can be harmful both to people and pets.

What can I Do To Remove Spills and Stains From My Rug?

Once you’ve cleaned up a spill, have your rug cleaned as soon as possible, to prevent stains or rotting. If the stain is from an animal, clean it with water and vinegar. If it is not, simply dab dry and clean with a water and detergent mix.

How Do I Determine The Value Of My Rug?

For insurance or sale purposes, you should have your rug appraised by a professional. Your rug will be more valuable if it was made prior to WWII. All hand-made rugs have their own specific value.

The Color In My Rug Is Uneven. Is Something Wrong With My Rug?

In rug terms, dye lot variation within a rug is commonly known as an “abrash.” This is completely normal.

When Should A Rug Be Cleaned?

Clean your rug every one to three years. Rugs where there is higher traffic will need to be cleaned every year. If you have pets, have your rug cleaned annually.

Are Rugs Dry-Cleaned or Steam-Cleaned By You?

Neither. Rugs are actually cleaned in a water bath, where they are flushed with water to remove dirt. Dry cleaning and steam cleaning can damage the fibers and the colors of a rug. Steam cleaning, in particular, can cause shrinkage. Professional cleaners should not use harsh chemicals to clean your rug.